Frequently Asked Questions

General

RAIZE draws inspiration from the words “raze” and “raise” – we are “razing” the idea of traditional desserts while “raising” the bar for what dessert can be!

In addition to getting your RAIZE cookies shipped to your door, you can find us at the stores below!

New York City (Manhattan):
- Westside Market (84 3rd Ave, New York, NY 10003)
- The Greats of Craft (983 1st Ave., New York, NY 10022)
- The Goods Mart (30 Rockefeller Plaza, New York, NY 10112 and 189 Lafayette St, New York, NY 10013)
- Elm Wellness (56 7th Ave, New York, NY 10011)

Baltimore County:
- Clean Cuisine (11299 Owings Mills Blvd #110, Owings Mills, MD 21117)

RAIZE is also available for Uber Eats and Grubhub delivery from Long Island City, NY:
- Uber Eats: CLICK HERE.
- Grubhub: CLICK HERE.

If you're interested in selling our cookies, let's talk! Please email hello@eatraize.com

When you create a RAIZE cookie subscription, you save 10% on all orders.

You can cancel your subscription at any time you want, and you will recieve a notification each time before your next order ships in case you would like to make any changes. Once you create a subscription, it is easy to swap products from one delivery to the next, gift your next subscription order to a friend, skip a shipment altogether, or get your next shipment sent right away if you're out of cookies!

Cookie subscribers will also recieve first access to trying new flavors, and don't be surprised if you get a freebie in your box every now and then!

You can log in to manage your subscription by clicking the person icon in the top right of the website on your desktop or laptop.

On mobile, you can find the log in at the bottom of the menu (found when clicking on the three bars at the top left of your screen).

Once logged in, you can add more products to your next order, remove or swap items, gift or skip your next order, and make other edits.

If you do not yet have an account with RAIZE, just create one with the same email you used when making your subscription purchase, and you will find all of your subscription info once you log in.

Yes! When you go to the checkout, you will be taken to a page that has the RAIZE logo on the top left and "Cart > Information > Shipping > Payment" written beneath the logo. Click on "Cart" and write your note in the white box that is open for written messages.

If you have any trouble finding this option, please feel free to email hello@eatraize.com with your order number and the note you would like to be included with your order, and we will take care of it!

We will be happy to help you! Click the "Chat with us!" button on the bottom right of your screen, or send us an email at hello@eatraize.com.

Products

Yes! All products contain no added sugars, are gluten-free, and have 1-3g net carbs per cookie or cookie sandwich. We only give you what we would want to eat ourselves.

RAIZE cookies are soft and bakery-fresh!

Net carbs = total carbs – fiber – sugar alcohol (erythritol)

Now bear with us we get a little nerdy...

The purpose of calculating net carbs is to accurately assess the number of grams of carbohydrates that will affect your blood sugar and insulin levels after eating a food. This matters because high blood sugar and insulin spikes are associated with poor health outcomes.

Unlike other carbohydrates, fiber and certain sugar alcohols like erythritol do not have a negative effect on your blood sugar (in fact, they are shown to blunt blood sugar spikes when ingested with other carbohydrates), so they are not counted in the calculation of “net carbs.”

We do not use any artificial sweeteners. For more information on how we sweeten our cookies, please visit our nutritional page.

Erythritol is found naturally in some fruits, mushrooms, and fermented foods, or created from the fermentation of non-GMO corn. Erythritol acts similarly to fiber in the digestive process, so it has zero glycemic impact and gets deducted from the total carbs when calculating net carbs.

Each flavor has a different ingredients list and nutrition facts. These can be found in the product descriptions on the individual product pages that are accessed through the shop page.

Additionally, they can be viewed on one page all together through this link here.

RAIZE is certified by IKC (International Kosher Council). The link to their site is HERE.

We do not have any vegan products at this time. If you would like to see a line of vegan desserts, send us a note at hello@eatraize.com.

Since all of our cookies have a base of almond, hazelnut, and coconut flours, we don't recommend that people with nut allergies consume them. We also produce our cookies in a facility that processes peanuts.

Shipping and Storage

We ship to all US territories and Canada.

UPS ground delivery (1-6 days) is free for orders of $40 or more to addresses throughout the 48 contiguous United States. We also offer expedited shipping, plus shipping to Canada and other US territories through UPS for an additional charge based on your location.

UPS Ground delivery timelines:
1-3 Days: Mid-Atlantic/Northeast
2-4 Days: Midwest/Chicago
3-5 Days: Florida/Texas
4-6 Days: San Francisco/Los Angeles

Our standard shipping option is UPS Ground, which is free on orders of $40 or more to addresses in the 48 contiguous United States. We also offer expedited shipping, plus shipping to Canada and other US territories through UPS for an additional charge based on your location.

UPS Ground delivery timelines:
1-3 Days: Mid-Atlantic/Northeast
2-4 Days: Midwest/Chicago
3-5 Days: Florida/Texas
4-6 Days: San Francisco/Los Angeles

We take our fresh baking seriously! Orders ship within 48 hours of being processed (though we always shoot for 24 hours!). You'll receive an update once your order has been processed, and another once your order has shipped. If you don't receive a shipment notification within 48 hours of the processed notification, please reach out to hello@eatraize.com with your order number.

Orders placed after 12 p.m. on Friday will ship on Monday.

Our cookies 🍪🍪 ship within 48 hours of ordering (though we always shoot for 24 hours!). If you don't receive a shipment notification within 48 hours of your order confirmation, please reach out to hello@eatraize.com with your order number, and we'll help you out. Orders placed after 12 p.m. on Friday will ship on Monday.

UPS Ground delivery timelines for the 48 contiguous United States:
1-3 Days: Mid-Atlantic/Northeast
2-4 Days: Midwest/Chicago
3-5 Days: Florida/Texas
4-6 Days: San Francisco/Los Angeles

If your order seems to be delayed, please reach out to hello@eatraize.com

Our standard shipping option is UPS Ground, which is free on orders of $40 or more to addresses in the 48 contiguous United States. We also offer expedited shipping for an additional charge based on your location. Shipping costs to Canada and other US territories are determined at checkout based on location. Both standard and expedited delivery timelines are available.

Since RAIZE cookies 🍪 🍪 are preservative-free, we recommend consuming them within two weeks of delivery. If you're planning to store them for longer than that, we recommend freezing your cookies for up to three months - allow to thaw at room temperature before consuming. RAIZE cookies stay fresh best when stored in an air-tight container, and we do not recommend storing in the refrigerator.

RAIZE cookies 🍪 🍪 can be stored at room temperature for up to 2 weeks. If you're planning to store them for longer than that, we recommend freezing your cookies for up to 3 months to help them stay fresh longer. Our cookies stay fresh best when kept in an air-tight container, and we don't recommend storing in the refrigerator.

Enjoy our game-changing cookies