Frequently Asked Questions


Check out our FAQs below! If you don’t find what you’re looking for, you can text us at +1 (231) 447-2493 to get help, just say hi, or even place an order!

For help with an existing order, please reply to your order confirmation email or email us at hello@eatraize.com, and we'll get back to you as soon as possible!

General

RAIZE draws inspiration from the words “raze” and “raise” – we are “razing” the idea of traditional desserts while “raising” the bar for what dessert can be!

In addition to getting your RAIZE cookies shipped to your door, you can find us at the stores below!

New York City (Manhattan):
- Westside Market (84 3rd Ave, New York, NY 10003)
- The Greats of Craft (983 1st Ave., New York, NY 10022)
- The Goods Mart (1) 30 Rockefeller Plaza, New York, NY 10112, (2) 189 Lafayette St, New York, NY 10013 and (3) 11 West 42nd St, New York, NY 10036


RAIZE is also available for Uber Eats and Grubhub delivery from Long Island City, NY:
- Uber Eats: CLICK HERE.
- Grubhub: CLICK HERE.

If you're interested in selling our cookies, let's talk! Please email hello@eatraize.com

When you create a RAIZE cookie subscription, you save up to 12% on all orders.

You can cancel your subscription at any time you want, and you will recieve a notification each time before your next order ships in case you would like to make any changes. Once you create a subscription, it is easy to swap products from one delivery to the next, skip a shipment altogether, or get your next shipment sent right away if you're out of cookies!

Cookie subscribers will also recieve first access to trying new flavors, and don't be surprised if you get a freebie in your box every now and then!

You can log in to manage your subscription by clicking the person icon in the top right of the website on your desktop or laptop. Make sure to log in with the email used when you made your purchase!

On mobile, you can find the login at the bottom of the menu (found when clicking on the three bars at the top left of your screen).

Once logged in, you can add more products to your next order, remove or swap items, skip your next order, cancel your subscription, and make other edits.

Yes! After you order, please reply to your order confirmation email with exactly what you would like written in your note, and we'll include that note in your package! Thanks for thinking of RAIZE as a gift!

We will be happy to help you! Text us at: +1 (231) 447-2493, or send us an email at hello@eatraize.com.

Products

Yes! All products contain no added sugars, are gluten-free, and have 1-3g net carbs per cookie or cookie sandwich. We only give you what we would want to eat ourselves.

RAIZE cookies are soft and bakery-fresh!

Net carbs = total carbs – fiber – sugar alcohol (erythritol)

Now bear with us we get a little nerdy...

The purpose of calculating net carbs is to accurately assess the number of grams of carbohydrates that will affect your blood sugar and insulin levels after eating a food. This matters because high blood sugar and insulin spikes are associated with poor health outcomes.

Unlike other carbohydrates, fiber and certain sugar alcohols like erythritol do not have a negative effect on your blood sugar (in fact, they are shown to blunt blood sugar spikes when ingested with other carbohydrates), so they are not counted in the calculation of “net carbs.”

We do not use any artificial sweeteners. For more information on how we sweeten our cookies, please visit our nutritional page.

Erythritol is found naturally in some fruits, mushrooms, and fermented foods, or created from the fermentation of non-GMO corn. Erythritol acts similarly to fiber in the digestive process, so it has zero glycemic impact and gets deducted from the total carbs when calculating net carbs.

Each flavor has a different ingredient list and nutrition facts. These can be found in the product descriptions on the individual product pages that are accessed through the shop page.

To view all of the ingredient lists and nutrition facts at once, you can navigate to the following page and click the blue button that says "see ingredients and nutrition facts" HERE.

RAIZE is certified by IKC (International Kosher Council). The link to their site is HERE.

We do not have any vegan products at this time. If you would like to see a line of vegan desserts, send us a note at hello@eatraize.com.

Since all of our cookies have a base of almond, hazelnut, and coconut flours, we don't recommend that people with nut allergies consume them. We also produce our cookies in a facility that processes peanuts.

Shipping and Storage

We ship to all US territories and Canada.

UPS ground delivery (1-6 days) is free for orders of $40 or more to addresses throughout the 48 contiguous United States. In the warmer months, however, we automatically upgrade to UPS 3 Day Select shipping for hot locations. We also offer expedited shipping, plus shipping to Canada and other US territories through UPS for an additional charge based on your location.

UPS Ground delivery timelines:
1-3 Days: Mid-Atlantic/Northeast
2-4 Days: Midwest/Chicago
3-5 Days: Florida/Texas
4-6 Days: San Francisco/Los Angeles

It's because we want to make sure you get the best experience possible! In the warmer months of May-September we automatically upgrade your shipping service to UPS 3 Day Select for certain states. We want to ensure that your cookies arrive in the best shape possible! These states are: Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

And if it's still particularly hot out when your cookies arrive, we recommending placing them in the fridge to firm up!

Our standard shipping option is UPS Ground, which is free on orders of $40 or more to addresses in the 48 contiguous United States. In the warmer months of May-September, we also automatically upgrade your shipping service to UPS 3 Day Select for certain states (Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming). We also offer expedited shipping, plus shipping to Canada and other US territories through UPS for an additional charge based on your location.

UPS Ground delivery timelines:
1-3 Days: Mid-Atlantic/Northeast
2-4 Days: Midwest/Chicago
3-5 Days: Florida/Texas
4-6 Days: San Francisco/Los Angeles

We take our fresh baking seriously! Give us 2 days to bake your cookies, and then we typically ship our orders Monday-Wednesday. You'll receive a confirmation email once your order has been receieved by us, and another once your order has shipped.

After your order, we'll get to work! Just give us 2 business days to bake your cookies 🍪🍪 - we will then ship your cookies (with shipping typically occuring Monday through Wednesday).

In hot destinations, we automatically upgrade all shipping to 3 Day Select. During the cooler months, UPS Ground delivery timelines for the 48 contiguous United States:
1-3 Days: Mid-Atlantic/Northeast
2-4 Days: Midwest/Chicago
3-5 Days: Florida/Texas
4-6 Days: San Francisco/Los Angeles

If your order seems to be delayed, please reach out to hello@eatraize.com

Our standard shipping option is UPS Ground, which is free on orders of $40 or more to addresses in the 48 contiguous United States. In the warmer months, we automatically upgrade your shipping service to UPS 3 Day Select for hot locations. We also offer expedited shipping for an additional charge based on your location. Shipping costs to Canada and other US territories are determined at checkout based on location. Both standard and expedited delivery timelines are available.

Since RAIZE cookies 🍪 🍪 are preservative-free, we recommend consuming them within two weeks of delivery if stored at room temperature. You can also store your cookies in the fridge for up to 2 months. Our founder Zach likes to eat his cookies from the fridge and his cookie sandwiches at room temp!

If you're planning to store them for longer than that, we recommend freezing your cookies for up to six months - allow to thaw at room temperature before consuming. RAIZE cookies stay fresh best when stored in an air-tight container.

RAIZE cookies 🍪 🍪 can be stored at room temperature for up to 2 weeks. You can also store your cookies in the fridge for up to 2 months. Our founder Zach likes to eat his cookies from the fridge and his cookie sandwiches at room temp!

If you're planning to store them for longer than that, we recommend freezing your cookies for up to six months - allow to thaw at room temperature before consuming. RAIZE cookies stay fresh best when stored in an air-tight container.

Enjoy our game-changing cookies